Privacy Policy

1. Data Controller

The data controller responsible for the processing of your personal data is:

CleaningPro
Goudenregenstraat 14
9620 Zottegem, Belgium
CBE: [NUMMER]
VAT: BE[NUMMER]
Email: info@cleaningpro.be
Phone: +32 496 71 52 54

CleaningPro is not required to appoint a Data Protection Officer (DPO) pursuant to Art. 37 GDPR. For any questions regarding the processing of your personal data, please contact us using the details above.

2. What Personal Data We Collect

We collect and process the following categories of personal data:

2.1 Contact Form

When you fill out our contact form, we collect the following data:

• Name
• Email address
• Phone number
• Preferred service
• Preferred date
• Message

2.2 Quote Calculator

Our quote calculator does not store any personal data. All calculations are performed exclusively on the client side (in your browser) and are not transmitted to our servers.

2.3 Automatically Collected Data

Each time you visit our website, the following data is automatically collected:

• IP address
• Browser type and version
• Device information (operating system, screen resolution)
• Pages visited and browsing behaviour
• Referring URL (the website from which you reached us)
• Date and time of visit

2.4 Cookies

Our website uses cookies. For more information, please refer to our Cookie Policy.

3. Purposes and Legal Basis for Processing

We process your personal data for the following purposes, each based on a valid legal basis in accordance with the GDPR (Regulation (EU) 2016/679):

Where processing is based on our legitimate interest (Art. 6(1)(f) GDPR), this interest consists of optimising our website and services. We have conducted a balancing test with your interests and fundamental rights and conclude that this processing does not disproportionately affect your privacy.

4. Data Recipients and Processors

Your personal data may be shared with the following recipients:

• Formspree Inc. (USA) — Processing of form submissions. The transfer to the United States is covered by Standard Contractual Clauses (SCCs) in accordance with Art. 46(2)(c) GDPR.
• Hosting provider — Website hosting within the European Union.
• Google Analytics (if enabled) — Anonymised website analytics. IP addresses are anonymised before processing.

We do not sell your personal data to third parties. We only share your data with the processors mentioned above, who are contractually bound to comply with the GDPR.

5. International Data Transfers

Form data processed through Formspree is transferred to the United States. This transfer is secured by Standard Contractual Clauses (SCCs) in accordance with Art. 46(2)(c) GDPR, ensuring an adequate level of protection.

All other processing takes place within the European Economic Area (EEA).

6. Data Retention

We do not retain your personal data longer than necessary for the purposes for which it was collected:

• Contact form submissions: 2 years after last contact
• Analytics data: 26 months
• Cookie consent preferences: 12 months
• Invoicing and accounting data: 7 years (legal requirement under Belgian accounting legislation)

Upon expiry of the retention period, data is deleted or anonymised.

7. Your Rights Under the GDPR

In accordance with the GDPR (Art. 15-22), you have the following rights regarding your personal data:

• Right of access (Art. 15 GDPR): You have the right to obtain confirmation as to whether or not your personal data is being processed and, where that is the case, to obtain access to the personal data.
• Right to rectification (Art. 16 GDPR): You have the right to obtain the rectification of inaccurate personal data concerning you without undue delay.
• Right to erasure / "right to be forgotten" (Art. 17 GDPR): You have the right to obtain the erasure of your personal data, under the conditions set out in the GDPR.
• Right to restriction of processing (Art. 18 GDPR): You have the right to obtain the restriction of processing of your personal data.
• Right to data portability (Art. 20 GDPR): You have the right to receive your personal data in a structured, commonly used and machine-readable format.
• Right to object (Art. 21 GDPR): You have the right to object to the processing of your personal data where such processing is based on a legitimate interest.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How to exercise your rights

You can exercise your rights by sending an email to info@cleaningpro.be. We will process your request as soon as possible and in any event within one month of receipt of the request, in accordance with Art. 12(3) GDPR.

Complaint with the supervisory authority

If you believe that the processing of your personal data constitutes a violation of the GDPR, you have the right to lodge a complaint with the Belgian supervisory authority:

Belgian Data Protection Authority (GBA/APD)
Drukpersstraat / Rue de la Presse 35, 1000 Brussels
Email: contact@apd-gba.be
Website: www.gegevensbeschermingsautoriteit.be / www.autoriteprotectiondonnees.be

8. Security Measures

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration, in accordance with Art. 32 GDPR. These measures include:

• SSL/TLS encryption for all data transfers
• Secure hosting with regular backups
• Access controls for personal data (authorised personnel only)
• Regular security updates and patches

9. Children's Data

Our website and services are not directed at persons under the age of 16. We do not knowingly collect personal data from children under 16 years of age. If we discover that we have collected personal data from a child under 16 without valid consent from a parent or guardian, we will delete that data without undue delay.

10. Automated Decision-Making

We do not use automated decision-making, including profiling, as referred to in Art. 22 GDPR, which produces legal effects concerning you or similarly significantly affects you.

11. Changes to This Privacy Policy

We reserve the right to amend this privacy policy. Changes will be published on this page with the date of the last update stated at the top of this document. We recommend that you review this privacy policy regularly. In the event of material changes, we will inform you where possible.

12. Contact

For questions or comments about this privacy policy or the processing of your personal data, you can contact us at:

Email: info@cleaningpro.be
Phone: +32 496 71 52 54